Billing & Subscription
Pricing, invoices, and managing your subscription.
Pricing Tiers
| Feature | Lite | Pro | Enterprise |
|---|---|---|---|
| Price | Monthly | Monthly | Custom quote |
| Team Members | 3 users | Up to 10 | Unlimited (multi-office) |
| Projects | Unlimited | Unlimited | Unlimited |
| The Signal | ✓ | ✓ | ✓ |
| The Playbook | ✓ | ✓ | ✓ |
| The Radar | ✓ | ✓ | ✓ |
| Pitch Flow (5-step cascade) | - | ✓ | ✓ |
| The Offer | - | ✓ | ✓ |
| The Estimator | - | ✓ | ✓ |
| Support | Priority email | Dedicated support | |
| Onboarding | Self-serve | Self-serve + walkthroughs | White-glove onboarding + training |
| Custom Integrations | - | - | ✓ |
All subscriptions are monthly. There are no annual plans. Prices for your country are on the pricing page, in your currency and including any tax that applies. Enterprise is by custom quote: contact us to discuss.
Payment Methods
We accept all major credit and debit cards via Stripe:
- Visa, Mastercard, American Express
- Apple Pay and Google Pay
Invoices & Receipts
Invoices are sent automatically to the workspace owner's email after each payment. All invoices include:
- VAT breakdown (where applicable)
- Our company details for your records
- A unique invoice number
Need a past invoice? Email support with your workspace name.
VAT
Prices include any tax that applies. A business in the EU can add its VAT number at checkout, or later from Billing in the app.
Changing Your Plan
Only the workspace owner can manage billing. The owner changes the plan from Billing in the app, where they can also update the card, the billing email, the address and a VAT number.
- Upgrading to Pro takes effect immediately, and you are charged the difference at once. If you are still in your free trial, the trial continues.
- Downgrading to Lite takes effect at the end of the month you have paid for. You keep Pro until then.
Note: Downgrading removes team member access (Lite supports up to 3 users). Ensure you've exported any shared work first.
Cancellation
The workspace owner cancels from Billing in the app. Cancelling takes effect at the end of the month you have paid for, and you keep access until then.
After that the workspace is paused, not deleted. Its work and its team are kept for 12 months, and choosing a plan again restores everything. The same applies if a payment fails. The owner is emailed 30 days before the workspace would be deleted.
Deleting Your Workspace
The workspace owner can delete the workspace at any time, in Settings, Account, Delete workspace, by typing the workspace name to confirm. It deletes all work and files at once, cancels the plan immediately with no refund, and cannot be undone. Anyone left with no workspace can no longer sign in. A team member cannot delete the workspace.
Refunds
Lite: Employer Threader Lite includes a 14-day free trial. Your card is not charged until day 15. Cancel any time before day 15 at no cost. No refunds are offered after the trial period ends, but you keep access until the end of your current billing month.
Pro: Employer Threader Pro includes a 14-day free trial. Your card is not charged until day 15. Cancel any time before day 15 at no cost. No refunds are offered after the trial period ends, but you keep access until the end of your current billing month.
Enterprise plans have custom terms agreed during onboarding.
Billing Questions?
Email support with:
- Your workspace name
- The email address on the account
- Details of your question